Frequently Asked Questions

New account approvals are typically instant. If you're applying to transfer an existing account to our rakeback program, the review process usually takes 2-3 business days. We work quickly to get you started as soon as possible.

No, our service is completely free for players. We earn a commission from the poker sites when you play, which allows us to offer you additional rakeback and benefits at no cost to you.

Most countries can join our deals, but it depends on the specific poker site's restrictions. Some sites have regional limitations. Contact us with your location, and we'll let you know which deals are available for you.

Yes! If you already have an account with a poker site, you can apply to switch to our deal. We'll review your application on a case-by-case basis and work with the poker room to transfer you to our rakeback program.

Rakeback is calculated as a percentage of the rake you generate over a set period — typically monthly. Once your rakeback accumulates, we transfer it directly to your poker account or via your preferred payment method: Skrill, Neteller, or bank transfer. Payment schedules vary by site and deal type, and we publish the specific payment terms on each individual deal page so you always know what to expect.

We focus on clear, competitive rakeback deals with selected partner poker sites, plus personal support when you need it. Deal terms vary by site and country, and we keep our offer pages updated so you can compare what is currently available.

Our support team helps with rakeback questions and payment issues. Contact us by email, through our social channels, or via our contact form, and we’ll investigate the issue and keep you updated until it’s resolved.

Poker rakeback is a percentage of the rake you pay returned to you as a reward. In online poker, the rake is a fee the poker site charges to run each game — whether taken from cash game pots or built into tournament buy-ins. Rakeback returns part of that fee directly to you, reducing your effective cost to play. A player generating $1,000 in rake per month at a 30% rakeback rate would receive $300 back. Rates and structures vary by poker room. At Universal Poker, we negotiate exclusive rakeback deals with our partner sites so you receive more from every hand you play, on top of the site's own rewards programme.

The best rakeback deal depends on your game type, volume, and location. Cash game players typically benefit most from flat percentage rakeback, while tournament players benefit from rake-chase structures that reward volume. You can compare all our [current deals](/deals) — rates, eligible countries, and payment schedules in one place. We review and update terms regularly, so what you see is always up to date.

Rakeback and cashback are often used interchangeably in poker, but they can describe slightly different reward structures. Rakeback typically refers to a direct percentage of the rake you generate being returned to you. Cashback is a broader term that describes receiving money back based on your activity — some poker rooms structure their loyalty programmes this way rather than as traditional rakeback. At Universal Poker, you will see both terms across our deal pages depending on how each partner room labels its programme. In practice, both mean the same thing: you earn back a percentage of what you paid to play.